Returns & Replacements

RETURN POLICY

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (warranty cards, manuals, accessories, etc.) An additional 10% restocking fee will be deducted from a refund of an order.

The returned products must include the products in question, accompanying documentation, associated gifts, invoices, shipping documentation and all other associated documentation and materials. They should be returned in the original packaging such as boxes, bags etc. If any item is missing the company may deduct any necessary expenses from the refund amount.

  • Please do not return the products before contacting us.
  • If the products in question are problem free then you must cover the cost of shipping. 

There are certain situations where no refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

EXCHANGE POLICY

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@ekoral.io. Please wait for us to respond before sending the item back to us.

DAMAGED MERCHANDISE

If the products have been damaged in transit, please do one of the followings where applicable:
1. Refuse the delivery at the time of the delivery attempt.
2. Report the damage to us within three days of receiving the parcel by sending us an email at shop@ekoral.io with a description of the damage(s) and photo(s) of the product. We will get back to you within 2 business days of receiving the claim.

MISSING OR INCORRECT ITEM

If you’ve received an incorrect item or found any item missed out of your package, please contact us immediately at shop@ekoral.io. Please include your order number in the subject line of your email. DO NOT open the incorrect item. If the seal or security sticker has been broken, the product cannot be returned.

SHIP YOUR RETURN

All returned merchandise should be shipped to following address unless otherwise instructed:

eKoPro Solutions Inc.

Returns Dept. RMA (place your return authorization number here)

8F, #85 Zhouzi St., Neihu Dist. Taipei, Taiwan

We would recommend using a traceable shipping service or purchasing shipping insurance to keep track of the parcel during transit.

 

eKoPro Solutions reserve the right to edit our store policies without prior notice.